Frequently Asked Questions
Everything you need to know before your next adventure.
What are your standard shipping rates and delivery times?
We offer standard delivery starting at £3.95, which typically takes 3-5 working days. Next-day delivery is available for orders placed before 8 PM Sunday to Friday.
What is your return policy for outdoor gear?
You can return most items within 30 days of purchase, provided they are unused and in their original packaging. Please note that for safety reasons, we cannot accept returns on climbing equipment or GPS devices once opened.
Do you offer a price match guarantee?
Yes, our Price PROMISE ensures that if you find the same item cheaper at any local or online retailer, we will beat that price by 10%.
How does the GO Outdoors Member's Card work?
Our Member's Card costs £5 per year and unlocks exclusive discounts, often saving you up to 50% off the retail price on thousands of products across the store.
Can I click and collect my order?
Absolutely. We offer a free Click & Collect service at over 60 stores nationwide. Your items are usually ready for pickup within 1 hour if they are in stock at your chosen location.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Klarna for flexible financing options on larger purchases like tents and mountain bikes.